Terms & Conditions

Policies that govern bookings and stays at Oren. Please read carefully.

1. Agreement

These Terms & Conditions form a binding agreement between you (the guest) and OREN (referred to as “the Hotel”). By making a reservation, checking in, or using our services you accept and agree to comply with these terms.

2. Reservations & Payments

Bookings may be made through our website, by phone or through authorised travel agents. Payment terms differ by rate and channel; the applicable payment policy is shown at the time of booking.

  • Some rates require full prepayment and are non-refundable.
  • For flexible rates, a valid credit card is required to guarantee the booking; the card may be charged at check-in or earlier depending on the rate rules.
  • We reserve the right to cancel a reservation where payment or card authorization cannot be completed.
  • We Recommend that Cardholders Retain a copy of Transaction records as well as our Policies and Rules

3. Check-in, Check-out & Occupancy

Standard check-in time is 14:00 and check-out is 11:00 unless otherwise arranged. Early check-in or late check-out may be available subject to availability and additional charges.

  • Room occupancy limits must be respected. Additional guests may incur extra charges.
  • Valid photo identification and a credit card or cash deposit are required at check-in to cover incidental charges.

4. Cancellations & No-shows

Cancellation policies vary by rate. Please check the cancellation terms at booking. If no cancellation policy is indicated, a standard policy will apply.

  • Late cancellations or no-shows may result in the full stay being charged.
  • Refunds will be processed within 14-28 business days after cancellation approval.

5. Rates, Taxes & Service Charges

All rates are quoted in the currency shown at the time of booking and may be subject to change until the booking is confirmed. Rates generally exclude local taxes, levies, and service charges which will be added at the time of payment unless otherwise stated.

6. Refunds & Adjustments

Refunds for eligible cancellations or adjustments will be issued after verification. The amount refunded will exclude any non-refundable fees and administrative charges where applicable.

No refunds for non-refundable bookings, last-minute cancellations, or no-shows.

7. Guest Conduct & Liability

Guests are expected to behave responsibly and respect hotel property and other guests. Oren Maldives reserves the right to refuse service, terminate a stay early, or require guests to leave without refund for behaviour that is illegal or that reasonably disturbs other guests or staff.

  • The Hotel is not liable for loss or damage to guests’ personal property unless caused by the Hotel’s negligence.
  • Guests are responsible for all charges resulting from damage or excessive cleaning required during or after their stay.

8. Health, Safety & Force Majeure

The Hotel will take reasonable measures to safeguard guest health and safety; however, the guest accepts inherent risks associated with travel and stay. The Hotel is not liable for failure to perform obligations due to events beyond its reasonable control (force majeure) including but not limited to weather events, government actions, strikes, pandemics, or supply disruptions.

9. Third-Party Services

Any services provided by third parties (tours, transfers, excursions) are offered subject to the terms and conditions of those providers. Oren Maldives acts as an agent and is not responsible for third-party actions or omissions.

10. Intellectual Property

All content on the Hotel’s website and marketing materials, including text, images and logos, are the Hotel’s property or used under licence. They may not be copied, reproduced, or used without written permission.

11. Privacy

We collect and process personal data necessary to manage bookings and to improve guest experience. Our Privacy Policy explains how we handle personal information and your rights.

12. Complaints & Feedback

If you have a complaint, please inform our team immediately so we can attempt to resolve the matter during your stay. For unresolved issues, contact us after departure at [email protected]. We aim to respond within a reasonable timeframe.

13. Governing Law

These terms are governed by the laws of the Republic of Maldives (unless otherwise stated). Any disputes shall be subject to the exclusive jurisdiction of the courts located in the Maldives unless the parties agree otherwise in writing.

14. Changes to Terms

Oren may update these Terms & Conditions from time to time. The version published on the website at the time of your booking governs the reservation.

Note: Please replace OREN MALDIVES, contact email, and any jurisdiction references to match your business details before publishing.

If you need this page in another language or require assistance, contact us at [email protected] or call +9607952234